Engineer work schedules are the core of your service business and your service dispatchers are the front-line defence against inefficiencies. After all, inefficient calendars can negatively impact your team, customers, and profits. Discover how streamlined scheduling can be when you arm your dispatchers with customised workflows, automated tools, and powerful team tracking.
Your business depends on you to get engineers where they need to be and react to customer needs quickly. With the best diary management tools, your service teams can get the most from each day. See how Commusoft can help you expertly arrange appointments without breaking a sweat!
Confidently send the right engineer to the right job every time.
"The scheduling system is second to none. From booking, attending, and completing a job report, there's no other software that ticks all the boxes for us!"
Anthony Creswick
Frontier Plumbing and Heating
Leverage team capacity, company revenue, and customer happiness.
"Commusoft is at the core of our business - the diary is at the heart of every job, every day."
Tracy Fieldsend
CentraHeat Heating and Plumbing
Accurately book jobs and incorporate last-minute edits when the pressure is on.
"I love the live diary! It's so easy to add a new engineer and drop work into the diary in real-time. Our expansion couldn't have gone ahead without it."
Lincoln Smith
Custom Heat
Combining smart automation with scheduling customisations, like skills and shift patterns, guarantees you can book jobs more efficiently. Further, the dynamic drag-and-drop diary offers a variety of views and filters so you have visibility to oversee each engineer and subcontractor schedule. You're in full control.
You play a pivotal role in keeping the business running smoothly. After all, optimised schedules make it easier to complete more work every shift. Commusoft's scheduling system was built with service dispatchers in mind. Our job creation, scheduling, and dispatching tools ensure you and the field crew you oversee maximise each workday.
Appointments and customer needs can change in an instant. That's the nature of scheduling in the trades! When planned services get cancelled, or there's a last-minute emergency job, you can react swiftly through the Commusoft platform. Customers and engineers will always receive the updates they need, when they need them.
Aron Francis
Business Manager
Heavenly Cool Appliance Repair
Our engineers can run eight to 10 calls daily to maximise efficiency if the scheduled locations are close enough. And now, if a customer cancels, we can easily add a new repair to the engineer schedule.”
Expertly oversee appointments
With complete job overviews and team schedules, you can quickly gather an accurate real-time view of your business and jump to action when it's time to add or edit jobs.
Build custom service calendars
A dedicated PPM scheduling platform helps service dispatchers ensure all contracted services are scheduled, your busy and slow seasons are leveled out, and revenue targets are met.
See the big picture
Whatever challenges the work day brings, having customer details on hand ensures you can confidently make the best scheduling decisions for your team.
Keep an eye on your crews
Vehicle trackers ensure you'll always know where your engineers are, making it easier to pivot when circumstances change.
Optimise your schedules
Whether there are last-minute emergency call-outs or cancellations, you can seamlessly add new bookings with suggested appointments.
Keep customers in the loop
Automated customer reminder messages ensure dispatchers have one less thing to worry about. Customers will always be up-to-date on their upcoming appointment.
Service Dispatchers use Commusoft to build and take full control of their scheduling workflows. Dispatching teams of field engineers is impossible without the right support. That’s why Commusoft’s purpose-built platform comes with a variety of timesaving tools to make dispatching a breeze.
Customising and standardising skills and shift patterns, for example, streamlines job dispatch. Schedulers can narrow down which team member is best for the task at hand and schedule with confidence. If you want to take scheduling to the next level, our intelligent job scheduling software suggests appointments organised by the most efficient route.
Further, our unique licensing options make it easy to work with and oversee subcontractors. Learn more about our daily, monthly, and contracted licenses on our pricing page!
Commusoft’s pricing depends on how many licenses you need, and which of our powerful plans you choose.
Our platform and suite of tools support both small and large service businesses with a minimum of 4 contracted licenses per account. Please note, our product is not suitable for businesses with less than 4 members.
Learn more about each of our plans and pricing ➞
Yes, free trial versions of our platform are available upon request, following an online demonstration of the platform with one of our product experts. Trials are a great opportunity to further evaluate Commusoft.
Learn more about Commusoft’s Free Trial!
Discover how the best service dispatching software can optimise all aspects your scheduling workflows!
Wondering about the financial impact Intelligent Scheduling can have on your business? Find out today!
Learn about all the considerations service dispatchers take into consideration when choosing the best team member for the job.
