24/7 Self-Service
A digital portal gives customers the flexibility to review, choose, and pay for services when it's convenient for them.
PROPOSAL PORTAL
Convert Prospects Into Customers Any Time of Day
The harder it is for prospects to review and accept your proposal, the less likely they are to move forward with your business. Say goodbye to PDF and paper documents with Commusoft, and remove the need to manually handle acceptance, customer choices, and payments over the phone or email. With a 24/7 proposal portal, prospects are empowered with everything they need, elevating customer satisfaction and boosting your win rate.
Streamline Sales with Commusoft’s Proposal Portal
Transparent Choices
Prospects can choose the options, add-ons, and upgrades that best suit their needs, without confusion.
Payments & Financing
Allow customers to pay deposits and choose financing, without calling your office and sales teams.
Universally Accessible
Our proposal portal works on any web or mobile browser and can be shared with prospects via email or text message.
Simple Navigation
The proposal portal guides prospects step by step making it simple for them to accept your offering.
Real-Time Insights
Know when prospects have opened the portal, if and where they dropped off, plus receive instant notifications once actioned.
Make it Easy to Choose Your Team
Offer a Better Customer Journey with Minimal Effort
ZERO SETUP REQUIRED
To make it simple for your team, portal content is instantly generated from the proposal without any additional configuration required. With a click of a button, salespeople can send a templated email or text message to the prospect including the self-service portal link. Custom styling and colour options ensure the portal matches your branding and gives a sleek and professional experience to prospects every time.
Help Prospects Make Any Choices Quickly
PRESENT VARIOUS OPTIONS
With multi-option proposals, it’s simple for prospects to select exactly what they wish to purchase. You can cleanly present your options and prices alongside a short sales description, while moving prospects toward your most profitable offerings. In addition, Commusoft empowers you to pitch optional add-ons or complementary services that can drastically increase your ticket price.
Ready to Delight Your Customers?
Raise Revenue & Cash Flow
Maximise Revenue From Each Opportunity
UPSELL PARTS
Beyond options and add-ons, Commusoft enables your sales team to effortlessly upsell alternate parts to increase your revenue further. For prospects that like to have the best of the best, ‘upgrading’ their installation with superior parts or components can be hard to resist. Incrementally adding costs in bitesize chunks can be easier for prospects to swallow and may encourage them to spend more than they otherwise would have.
Secure Funds Before Starting the Work
SELF-SERVICE DEPOSITS AND FINANCING
Transparent payment options help you secure any necessary deposits and confidently move ahead with the job. Commusoft’s self-service portal empowers prospects to conveniently make credit card payments via the Stripe integration, without your team lifting a finger. If you wish to offer financing to help customers afford higher-end installations and services, all the details can be presented, including length, rates, and monthly payment.
More Features For Accepting Proposals
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Acceptance Notifications
Set internal notifications to alert your team as soon as a proposal is won. Commusoft will then automatically create the corresponding job based on the opportunity. This speeds up the process, meaning your business can order the necessary parts, schedule the appointment, and ultimately complete the service and get paid.
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Proposal Rejection Reasons
If a prospect chooses not to move forward with your business, they can select a rejection reason from a pre-set list, and provide additional feedback in a notes section. This enables sales teams to analyse losses and improve the sales process in the future.
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Confirm Customer Details
Customers can review their info and add notes, such as access and parking instructions, giving dispatchers and engineers more context for the job. Plus, the person accepting the proposal can specify a site contact, perfect for instances when they don’t match.
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Set Branding Defaults
You can designate brand colours, fonts, and styling preferences that will show in your proposal portal. This ensures customers have a consistent and professional experience of your company image, which helps keep your business memorable.
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Internal Proposal Acceptance
Even with a proposal portal, prospects may choose (or need) to accept or reject over the phone or via email. The Commusoft platform offers an internal acceptance workflow, allowing salespeople to walk through a similar step-by-step experience and accept the proposal on behalf of the customer.
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Prospect Activity Tracking
Commusoft tracks all interactions a prospect has within the proposal portal. If somebody opens the proposal but doesn’t accept or reject it, sales teams can view exactly where in the process the prospect dropped off. This context makes it easier for salespeople to reopen the conversation and continue pitching your services.
Proposal Portal FAQs
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A proposal portal is a digital experience that allows prospects to review your services, accept options, add-ons, and upsells, and evaluate payment terms.
Personalised portals built with Commusoft can be sent to prospects via email or SMS with a simple click of a button. This secure solution enables prospects to review their proposal, select the service options that best suit their needs, and make a deposit payment. Furthermore, they can select financing terms, and verify their contact information. This improves your deal win rate while giving service dispatchers and engineers all the context they need when booking the job and carrying out the service.
Even more, sales teams can add rejection reasons for prospects to select, making it easier to identify shortcomings and opportunities to improve.
Ready to start sending digital proposals? Book a call with our team today!
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Commusoft’s sales proposal portal software pricing depends on how many licenses you need, and which of our powerful plans you choose!
Our platform and suite of tools support both small and large service businesses with a minimum of 4 contracted licenses per account. Please note, our product is not suitable for businesses with less than 4 members.
Learn more about each of our plans and pricing.
Related Commusoft Features
Discover more ways Commusoft Sales helps sales teams take all aspects of selling to the next level!
Opportunity Management
Get a centralised overview of specific deals, empower salespeople with all the necessary context they need, and action tasks straightaway.
Proposal Management
Improve your job win rate by building professional proposals, tailor your offerings to suit each opportunity, and impress prospects with digital documents.
Budgeting & Pricing
Enable business decision-makers to price each sale for profit, and establish beneficial margins, and understand how each service you offer impacts company revenue.
Customer Financing
Encourage more prospects to choose your team by offering unmatched financing options. This solution enables customers to select higher-quality services, without stress.
More Content for Your Sales Team
How to Build Winning Sales Proposals
We walk through each component of a great trades sale proposal, how they differ from quotes, and how proposal management software can optimise your sales process.
PCL's Sales Skyrocket After Using Commusoft Sales!
"We’re getting our proposals out in record time; which means we can focus our time elsewhere which is the biggest plus!”
Customer Self-Service Software
Learn more about other self-service experiences available on the Commusoft platform and how they can improve your customer journeys.
