On the Way Messages
Send an 'on the way’ message to customers to let them know that your engineer is en route to their property. Upgrade for “Uber-style” profile with live location.
ALERTS AND NOTIFICATIONS
Maintain Customer Communications With Alerts and Notifications
Alerts and notifications are a breeze with Commusoft. You can send personalised and automated reminders, confirmations, alerts, and messages to customers right from your job management software; helping them stay on top of their appointments.
Consistently Reach Customers With Alerts and Notifications
Track Communications
Comprehensive communication histories mean you'll never miss anything. View them in your customer accounts.
Confirmations and Reminders
Help customers keep track of their appointments with personalised reminder messages.
Automate Processes
Avoid typing the same message over and over with message templates. You can set communications to automatically send.
Email and Text Messages
Commusoft makes it easy to send your customer alerts and notifications by email or text message.
Protected Digital Records
All company data is safely hosted in Commusoft's secure cloud.
Michael
Director
Ainsdale Gas Ltd
I have used Commusoft for 8 years. Our customers are impressed with the detailed job reports, record keeping, invoices, service reminders, and automated communications.
Forge Stronger Customer Connections
Communicate on Your Customers’ Terms
DIFFERENT COMMUNICATION CHANNELS
Communication is central to your relationship with your customers. Each customer comes with their own preferences, so we allow you to set which customers receive which mediums of communication. Many customer alerts and notifications in Commusoft are automated so you don’t have to lift a finger.
No More Mishandled Communications
AUTOMATED ALERTS AND NOTIFICATIONS
Writing email after email wastes time. We give your team the freedom to create message templates within Commusoft. You can choose to automate communications to ensure that the right message for the occasion is sent every time. Want a personal touch? Add personalised information tags!
Maximise Your Customer Communications!
Take Charge of Your Alerts and Notifications
Help Customers Stay Aware
CONFIRMATIONS AND REMINDERS
Commusoft automatically generates confirmations and reminders based on your message templates. When a job is booked, you can choose to send a confirmation message that provides the customer with a record of the appointment date, time, and any other details.
No Overlooked Details
LOG EVERY CUSTOMER INTERACTION
Centralising all customer correspondence makes it easier to fulfil contracted requirements and agreements. Commusoft records every alert and notification you send to your customers. With full access to complete customer histories, your staff can quickly respond to customers with accurate information.
Alerts and Notifications FAQs
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Alerts and notifications software is a digital system that organises and streamlines real-time customer updates. An example is an “on-the-way” message.
The best alerts and notifications software, like Commusoft, take weight off your team by helping them send manual or automatic messages to customers at the right time! We’ll help your team provide unmatched self-service customer experiences, all with minimal effort from your team.
Furthermore, timely updates make it easier to maintain relationships with customers who are under contract. Proven dependability and reliability ensure your team will consistently win contracts and renewals. It seems small, but great communication is a cornerstone of customer loyalty.
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Commusoft can handle a variety of different communications; you can send on-the-way notifications, and service reminder text messages and emails, all of which can be personalised and sent either manually or automatically.
Show customers you care! You can also create and send custom messages to suit your business and unique customer preferences.
Ready to see alerts and notifications in action? Book a call with our team today!
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Our alerts and notifications software pricing depends on how many licenses you need, and which of our powerful plans you choose.
Our platform and suite of tools support both small and large service businesses with a minimum of 4 contracted licenses per account. Please note, our product is not suitable for businesses with less than 4 members.
Learn more about each of our plans and pricing.
Related Commusoft Features
See more ways Commusoft can help your trades business optimise customer communications!
Service Reminders
Keep your customers in the loop with customisable service reminders software. With text messages, emails, or paper letters, your team can boost job bookings and overall profits.
Customer Database
Host each customer and company you service in Commusoft’s organised customer database. With job details in one central location, you can stay on-top-of each customer’s unique needs.
Service Contracts
Meeting SLAs and contracts is essential for all field service businesses. With Commusoft’s service contracts software, your team can manage and oversee all agreements.
Real-Time Vehicle Tracking
Keep an eye on your entire mobile team on the road with live location updates, and ensure both the safety of your entire team and the safe handling of your entire fleet.
More Communication Content
7 Ways Service Reminders Help to Grow your Business
Getting your personal schedule straight is one thing, but managing a growing team of office staff, engineers, all whilst handling customer enquiries is another.
Avoid your next breach with the SLA monitoring tool
Service Level Agreements can put a lot of pressure on your admin. This spreadsheet will help you get a better understanding of how alerts and notifications play a big role in avoiding breaches.
G Jassal All Trades
Commusoft has helped G Jassal All Trades move from a messy paper-based system to a more professional, more organised, and easier to use solution.
