Centralised Client Data
Our CRM database collates customer, job, and communication records into one, eliminating paper trails.
Customer Database Software
Store All Customer Information in One Secure Location
Our cloud-based customer database software allows you to manage customer records from anywhere. With Commusoft you can manage customer accounts, arrange jobs and appointments, and handle communications, all while improving your overall business strategy and organisation.
Take Organisation to The Next Level
Protected Digital Records
All Commusoft data is safely stored in the cloud, so you don't have to worry about losing crucial customer data.
Organise Customer Communications
Send emails, text messages, log phone calls, add call notes, and see all past communication history.
Mobile and Web
Commusoft's customer database is available 24/7 on both web and mobile applications.
Automated Communications
Automate tasks like confirmations and reminders, service reminders, and customer feedback requests.
Manage Data Anywhere
We give you the flexibility to manage customer information from anywhere.
David
Commercial Director
Ayrshire Tree Surgeons
What Commusoft has allowed us to do is to track repeat customer business and allow customers, who have had a lovely experience the year before, or the year before that, we’ve been able to match that against the same squad, so there’s continuity for that customer.
Develop Unmatched Customer Experiences
Cater To Different Customer Types
CUSTOMER ACCOUNTS
Many field service businesses handle an array of customers and properties. Our customer database software keeps all relevant and necessary information, such as service contracts, job reports, and contact information in one location. No more mishandled paperwork or missed communications; admins will have access to everything they need.
Give Exceptional Customer Care
CUSTOMER COMMUNICATIONS
Please customers with effective communications. Pull their specific problems, and job history straight from Commusoft’s customer records. Plus, your team can create custom fields, which enable you to record information, such as parking details. You can easily sort all customer and job information; your team can log phone calls in our system, add notes, and see a history of all prior communications.
Ready to Improve Customer Satisfaction?
Work With Essential CRM Data at Your Fingertips
All the Data Your Team Needs
CUSTOMER REPORTS
Commusoft makes it easy to jump in and see all your customers right away. Our customer database system keeps all relevant and necessary information accessible from one location. Your admin team won’t dig through paperwork or paw through files ever again. Everything they need to know is here.
Save Time by Automating Tasks
COMMUSOFT’S AUTOMATIONS
Let Commusoft take care of your repetitive tasks. This includes appointment confirmations, service reminder messages, contract renewals, and customer feedback requests, for example. With monotonous tasks handled, your admins can concentrate on higher-value activities that will have more impact on your business.
Customer Database Software Features
-
Manage Customer Details
Collect customer information that's important for your business
Collect customer information that's important for your business. Whether it's files, photos, or technical info, we make sure it's all easy to find. Further, your team can create and assign custom fields to customer records.
-
Record Customer Assets
Save detailed asset records for all customers
Commusoft can help your team record and store essential asset maintenance information for each customer you serve. Engineers can access and update data from the field, helping them complete jobs quicker.
-
Protect Digital Records
Guarantee customer and job information is securely stored
Commusoft is a cloud-based CRM that uses role-based security. We use network drive storage to host critical client data, encrypting data at rest. Customer and job details are safe with us.
-
Customisable Message Templates
Save time by automating personalised communications
Creating message templates ensures your team can quickly send the right message in any occasion. Plus, you can customise tagging fields, which will automatically populate with the customer details. Adding an extra personal touch has never been easier!
Customer Database Software FAQs
-
Customer database software is a digital solution that organises vital customer records while replacing the need for traditional paper files. This system helps admin teams boost efficiency and accuracy while helping customers.
The ability to quickly pinpoint information means your team can help more customers quicker. This seems small, but great customer experiences pay off. Quick responses and organised records can improve your company’s reputation, making it easier to win more business.
We’ve gathered six of the best customer database tools for field service, learn more here!
-
Our customer database centralises important customer details and information, saving your team valuable time when they need to quickly locate what they need.
A quick response rate and knowledge about their enquiry can impress customers while showing them you care!
For a growth-centered business, customer experience is everything. After all, happier customers lead to better word of mouth about your business, increasing new and repeat appointments.
Ready to see Commusoft in action? Book a call with our team today!
-
Commusoft is so much more than a CRM; we’re an all-in-one job management platform offering solutions including job scheduling software, service contract management software, stock control software, invoicing software, reporting software, and much more.
Basic customer database software is a digital solution that replaces the need for traditional paper files. Commusoft does this and takes it further. We centralise vital customer records in one place, meaning your team can respond quicker, arrive on site sooner, and bring home profits faster.
-
Commusoft’s pricing depends on how many licenses you need and which of our plans you choose.
Our platform and suite of tools support both small and large service businesses with a minimum of 4 contracted licenses per account. Please note, our product is not suitable for businesses with less than 4 members.
To see all of our pricing details and which features are included on which plans, check out our pricing page.
Join Thousands of Other Engineers
Related Commusoft Features
Discover more ways Commusoft can help your team maintain up-to-date customer records in one central hub.
Service Contracts
Meeting SLAs and contracts is essential for all field service businesses. With Commusoft’s service contracts software, your team can manage and oversee all agreements.
Alerts and Notifications
Please customers by keeping them in-the-loop with automated emails, texts, or letters, and updates like “on-the-way” messages.
Reports and Dashboard
Empower your staff with a complete overview of your business with 40+ preconfigured reports, a data visualisation dashboard, and customisable reports.
Job Tracking
Empower your team to track all works from the office, or the road. Job sheets, reports, custom forms, and more, all sync in real time to the office, so nothing falls through the cracks.
More Content
How to Build a Customer Database of Loyal Customers
Building a quality database is the cornerstone of establishing customer loyalty. There are five ways you can build one and use the collected information to ensure it’s filled with loyal and happy customers!
The Best Practices for Managing Your Database: A Checklist
If you want something a little more practical, you can try this checklist! It’s free to download and will get you well on the way to kick off and keep track of your database optimisation journey!
How Commusoft Helped The Register of Tradeswomen
"This software is enabling our day-to-day processes to run smoothly… we’ve been able to leap forward instead of taking one step at a time."
