Add a Booking Portal to Your Website
When your team is off the clock, customers can book or request jobs directly through an online booking portal on your website.
ONLINE BOOKING
Boost Customer Retention, Productivity, and Revenue With Online Booking
An online booking portal makes it easy to restructure your appointment scheduling system. Customers simply select their preferred date and time window, and Commusoft automatically adds the job to your schedule. After all, offering self-service booking drives efficiency, increases loyalty, and profits with no extra work for your team!
Online Booking Extends Availability to 24/7
Slice Manual Data Entry
Our booking portal automatically transfers data like customer details, job requests, and appointment dates and times into your database.
Prepare Your Team
Allow your customers to attach photos and notes when they book so you can gather the valuable information your team needs.
Link With Service Reminders
Including a digital booking link in your service reminders allows customers to book appointment at their convenience, improving retention.
Nicola
Managing Director
Ace Energy Plumbing and Heating
We live in a world where everything needs to be done online. Customers can go to the front page of our website now and book an appointment at their leisure, any time of the day. We’ve found that it’s really popular.
Support Customers With Less Stress
Extend Your Company’s Reach
24/7 LEAD GENERATION
Extending 24/7 availability not only shows customers how much you care, it’s a modern way to bolster company profits and smooth daily operations. Self-service online booking empowers customers with little to no involvement from your team. Not only does online appointment scheduling improve customer retention and bookings, it frees admins to focus on bigger tasks!
Online Booking That Fits Your Business
DIVERSIFY BOOKING OPPORTUNITIES
Online booking is a highly-valuable and practical revenue avenue. Offering a convenient way to book ensures you stand apart from competitors while allowing customers to book whenever. Ultimately, online booking provides a variety of ways to interact with your business, so you can effortlessly increase the likelihood of winning more jobs!
Schedule More Jobs With Self-Service Appointment Scheduling!
Accommodate All Customers
Let Customers Take Control
PRIORITISE CONVENIENCE
Most customers want to help themselves! Your admins are busy, or off the clock, and many customers don’t have the time to make phone calls, or don’t want to. Online booking software ensures your customers you’re there to help, while enabling them to schedule whenever they need. Not only does self-service empower and please customers, it helps streamline admin tasks without needing to hire another team member!
Get All the Information You Need
ATTACH IMPORTANT DETAILS
Powerful online booking software can collect various pieces of information, guaranteeing your engineers don’t go into situations blind. Commusoft’s online booking forms give customers the option to include photos, and space to write notes. With this information, your crew can arrive prepared with necessary parts, provide unmatched customer service, and complete jobs quicker.
Take Your Online Booking Experience Further
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Offer Job Requests Instead
Don't want customers to book directly into your schedule? No worries, let them request service instead. Your office staff is immediately notified, so they can go ahead and arrange appointments.
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Engineer Skills
You can customise your online booking to only show available appointments with engineers who have the right qualifications.
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Tenant Communications
Commusoft can accommodate tenant bookings. Book more jobs faster by allowing them to arrange service through your online booking portal.
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Customers Book How They Want
Whatever works for your customers: they can arrange appointments through online booking links from your service reminder emails and text messages.
Online Booking FAQs
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Online booking, or appointment booking software, is a digital self-service calendar that’s available to customers 24/7. This modern job scheduling solution empowers service teams to take bookings any time of day.
Your customers can help themselves, meaning your team can schedule more appointments with less admin work! Further, this convenient solution ensures your service team gets the most from their schedules.
Ultimately, 24/7 availability boosts customer happiness and loyalty, making it easier to scale company growth.
Want to see online booking in action? Book a call with our team today!
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Our self-service online booking portal recognises returning customers, so not only will they be impressed, they can also schedule jobs quicker!
On Commusoft’s Customer Journey plan, the online appointment system works with the smart elements of our job scheduling software, only showing available appointments with engineers who have the needed skills. With Commusoft, your business can be available to customers 24/7.
Discover more benefits of using an online appointment system!
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Our pricing depends on how many licenses you need, and which of our powerful plans you choose.
Our platform and suite of tools support both small and large service businesses with a minimum of 4 contracted licenses per account. Please note, our product is not suitable for businesses with less than 4 members.
Online booking is available on Commusoft’s Customer Journey plan and higher.
To see all of our pricing details and which features are included on which plans, check out our pricing page!
Related Commusoft Features
Discover more ways job management software can help your team win more business, without additional pressure on your team!
Job Scheduling
Commusoft’s drag and drop scheduling platform makes it easy to add or edit appointments. With real-time updates, your entire team can remain in sync no matter what.
Service Reminders
Self-service Online Booking and Service Reminders go hand-in hand, supporting PPM workflows. Keep your customers in the loop with customisable service text messages, emails, or paper letters.
Service Contracts
Meeting SLAs and contracts is essential for all field service businesses. With Commusoft’s service contracts software, your team can manage and oversee all agreements.
Alerts & Notifications
Please customers by keeping them in-the-loop with automated emails, texts, or letters, and updates like “on-the-way” messages.
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