Set Up Digital Contracts
Comprehensively track specific details for each contract type and ensure the system accurately reflects each plan you offer.
SERVICE CONTRACT MANAGEMENT SOFTWARE
Increase Renewals and Revenue with Coordinated Contract Management
Service contracts are easy to fumble without the right management platform. Commusoft’s out-of-the-box service contract management software gives you complete freedom to handle any type of commercial or residential agreement. Discover how you can transform operations with recurring billing, simple SLA tracking, and complex PPM schedules.
Your Personalised Service Contract Management Toolkit
Centralise Contract Records
Forget spreadsheets and disconnected payments. All your contracts data is managed alongside your customer and jobs records.
Generate Recurring Revenue
Utilise recurring billing automated payments, so you can reduce manual admin tasks and reduce the friction to getting paid.
Create PPM Schedules
Manage PPM schedules for customers who need reliable and regular maintenance. Plan set tasks week-by-week to stay ahead.
Monitor SLAs
Track contracted service level agreements via colour-coded countdowns that let your team know how long until a breach.
Automate Contract Renewals
Arrange customer notifications to trigger when contracts are due to auto-renew or your team can manually handle the process.
Ian
Service Team Lead
Rio Pools Construction Ltd
Rio Pools have used the contracts functionality in Commusoft to schedule in our regular maintenance visits for both our commercial and domestic customers. This has really helped us ensure all required maintenance visits on our customers' swimming pools, spas, and the associated equipment are carried out and that nothing gets missed.
Build and Manage Any Contract Type
Residential
Manage a variety of residential service contracts across a large volume of customers. It's never been easier to scale your residential offering.
Commercial
Handle highly complex commercial service contracts and mitigate operational risks for you and your customers at every step of the journey.
Reinvent Your Service Contracts
Confidently Build Contract Management Workflows
SETUP ASSISTANT
Commusoft’s service contracts feature guides users step by step to outline all aspects of their contracts and create convenient digital templates. From setting profit margins, linking existing assets and service jobs, to including PPM and SLAs, this process ensures every facet of your contract is properly managed.
Never Lose Track of a Single Detail
ALL-IN-ONE CONTRACT MANAGEMENT
Replace accidental errors and disconnected information. Everything you need to know about your customers and their service contracts is stored in one location. Admins have access to a history of all activities related to each customer contract, including claims, entitlements, and payments. Your staff can handle more contracts with less effort and avoid mistakenly giving non-covered work away for free.
See How Service Contracts Can Boost Company Revenue!
Optimise All Aspects of Contract Management
Automate Monthly Customer Payments
RECURRING BILLING
Offering contracts is a wasted effort without a reliable way to get paid. With Commusoft you can easily create recurring revenue streams with our GoCardless integration. Simply choose how often you want to get paid and the amount. Customers easily set up their direct debit with GoCardless to give you the peace of mind of receiving contract payments in your bank account every month – even during your slow season!
Build Reliable PPM Schedules
PLANNED PREVENTATIVE MAINTENANCE
For service contracts that require planned maintenance, Commusoft supports detailed PPM schedules. These schedules are highly visual and interactive, allowing you to plot every required task into the calendar. If there is a more efficient schedule, the smart system will suggest optimisations to reduce the number of visits you make and to further streamline your work.
Track Contract SLAs in Real Time
SLA MONITORING
Breaching a service level agreement is costly and can harm your relationships with commercial customers. To improve your SLA attainment rate, you need to routinely monitor progress. Commusoft makes it easy with multiple metrics, colour-coded countdowns, and contract reporting tools. By employing automatic notifications, staff are alerted if an SLA will soon breach, meaning your team can react swiftly and avoid the penalty fee.
Take Service Contract Management to the Next Level
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SLA Metrics
Commusoft enables teams to offer SLAs including time from job creation to first appointment, job creation to the engineer's arrival time, job creation to job completion, and the complete date/time vs job required complete date/time.
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Tailored Service Contracts
Tailor your service contracts to match both your customers' and your business's exact needs. Customise details such as contract length, initial no claim days, and renewal type. Plus financial specifics such as whether or not to email the customer every invoice - or whether included call outs and breakdowns are free or charged for labour, parts or both.
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Automatically Renew Contracts
Choose how many months a contract lasts and what happens when it renews. Commusoft offers fixed length auto-renewal or manual renewal, as well as rolling monthly contracts. To make things easy, auto-renewal is done for you with any corresponding invoices raised and automatically emailed to the customer. Or, for complex contracts, you can have it automatically create a draft, ready for any edits edit before you manually renew it.
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GoCardless Integration
GoCardless is the easy way to get paid. Use their global bank payment network to collect bank-to-bank payments from customers and start building a recurring revenue stream. Once connected to Commusoft, GoCardless will handle the automated billing whenever you assign a contract to a customer. Plus, you'll see payment history and records directly within your CRM.
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SFG20 Integration
Connect with SFG20 to import PPM schedules from their list of 2,000+ maintenance tasks covering 70+ asset types. SFG20 PPM schedules can be incorporated into your service contracts with minimal effort, and without risking errors from manually copying over data.
Service Contracts FAQs
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Service contract management software helps users generate, manage, and carry out agreements with customers.
Commusoft does all this, and paired with our SLA management tools, your team will stay on top of all aspects of contract and PPM schedule management.
We’ll help you boost customer happiness and pad your profits! Your team can set automatic contract renewals, swiftly react when SLAs are about to breach, create reports, and much more.
Ready to see service contract management in action? Book a call with our team today!
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Our contract management software pricing depends on how many licenses you need, and which of our powerful plans you choose.
Our platform and suite of tools support both small and large service businesses with a minimum of 4 contracted licenses per account. Please note, our product is not suitable for businesses with less than 4 members.
To see all of our pricing details and which features are included on which plans, check out our pricing page!
Related Commusoft Features
Easily meet customer expectations.
Service Reminders
Assets and service reminders go hand-in hand, supporting PPM workflows. Keep your customers in the loop with customisable service text messages, emails, or paper letters.
Job Scheduling
Jobs can change at a moment’s notice. Help your office team schedule last minute jobs, and send automatic updates to engineers with our route-optimisation software.
Real-Time Vehicle Tracking
Keep an eye on your entire mobile team on the road with live location updates, and ensure both the safety of your entire team and the safe handling of your entire fleet.
Online Booking
Book more appointments with an online booking portal embedded onto your website. Customers can book service when it’s most convenient for them, or when your office is closed.
More Content
What Are Service Level Agreements and How To Master Them
Service Level Agreements (SLAs) are an excellent way to show prospective customers that your business is committed to delivering a quality service.
7 Things Property Managers Need To See In Your Contract Tender
Service contracts can be a challenge to win. This is why we've put together this easy infographic to help you make sure you've included everything!
5 Must-Have Tools For Service Level Agreement Monitoring
Want to read more about how to reinvent your business with digital SLAs? We've gathered five of the best management tools!
