Premier Heating Surrey Testimonial

"The cost you might outlay to have Commusoft as an operating system is more than worth it. We haven't felt any limits from Commusoft so far."

At the start of 2025, we caught up with Will Hawksley and PJ Luard from WPJ Heating to learn more about their on-going experience with Commusoft.

Their story begins back in 2004, with the pair meeting through mutual friends.

After working separately for a time, Will and PJ eventually joined forces and established WPJ Heating Services.

They’ve been enjoying a successful partnership for almost 20 years.

Based in South London, WPJ has grown to employ 30 members of staff (25 of whom are using Commusoft) and they have a fleet of 16 vans on the road. 

They’ve been using Commusoft for over 15 years and were one of the first businesses to meet with Jason Morjaria (Commusoft’s founder) and started by using the software to manage daily jobs and diaries. 

Since that time, both WPJ and Commusoft have grown in tandem. It was amazing to talk with them about their journey and understand more about their successful growth over the years.

Adopting software technology has been instrumental to their hard-won and well-deserved success.

Speaking of their early days with Commusoft, Will explained:

Will: It evolved quickly: we started using it for the functions that suited us. Jason was always on the end of the phone. So if there was a problem, or something we didn’t quite understand, he always had the time to explain it and help us bed that in.

As for how support has evolved, thanks to our dedicated Client Success team, it means that help has remained close at hand.

Commusoft’s Help Centre has evolved into a comprehensive online knowledge base, and the recent launch of an online training academy means users can learn in their own time, too.

Alongside our support staff, all this means that clients like WPJ can get support and guidance whenever they need it.

PJ: I think actually every time we ring in, someone will answer the phone. Or we just email and you get an email back very quickly. 

Will: [Commusoft seems] well sorted out with back end support. It’s quick and helpful and you’re not left hanging. Queries and questions and suggestions aren’t left unheard at all.

These days, WPJ is using Commusoft to manage almost every part of their business and its impact is being felt:

PJ: It’s just the convenience, isn’t it? Everything now in one place. Your database, your diary, your invoicing, your debtors. And now it’s moved on, it’s transformed with the automation and self-service tools.

Will: That’s one of the beauties of it, that the product has kept evolving and allows us more functionality as the world moves forward as well. Commusoft has always really kept moving forward. It’s allowed us to progress hand in hand.

For their office staff and engineers in the field, PJ shared that the software has had a huge impact on productivity and efficiency, saying:

PJ: It’s transformed their lives. Shaker (their Office Manager) has used it right from the beginning, so it’s bulletproof with him. And for everyone else, the more you educate them, the more they understand it, the more it clicks.

When it comes to standout features, Will & PJ have high praise for service reminders and invoicing, in particular: 

PJ: Beforehand, you would just print everything off, but now it’s just a question of pressing a button. In the old days we’d go through our diary, we’d do a service, and we’d probably put in next year’s diary a year in advance to chase that client up.

Now, it’s automatic.

And I love that the engineer will leave one year and may turn up the next year without any interaction with the client or office. It’s all done in the back which saves time, money, and makes it so efficient.

For Will, it’s the benefits brought about by Invoicing software:

Will: It’s great because it pulls all the threads together. Using Commusoft we can look at all the diary events against a [customer’s address] and that particular job, and we can call in all the costs that are associated with it. We can work out exactly what we spent and this, that, and the other. It allows us to pull up an accurate invoice at the end of it all. Because all the costs and times are there. 

More recently, WPJ began making use of Commusoft’s automated debt chasing workflows and payment integrations.

These send reminders to customers at a set cadence, all without office staff having to get directly involved, but the system is also able to prompt staff through automated office task, should customers continue to be inactive.

In most cases, though, Will and PJ say that time spent on debt chasing has massively improved. 

PJ: It was incredible. Time to pay has sped up. So has cash flow, it’s brilliant. Absolutely brilliant.

Giving customers accessible payment options—via Stripe, BACS, and GoCardless—also have had a huge impact on cash flow:

Will: You have to look at it from the customer’s point of view. They want ease, and there’s a level of expectation that they can pay straight away from their phone and not have to think about it again. So you’ve got to facilitate that. And so customers using a payment link is the easiest way to go and cash flow has vastly improved.

It’s been brilliant to hear how Will and PJ have been using Commusoft over the years and the value it’s brought to their business.

They had these final thoughts for any other service business who might be considering Commusoft’s job management software as a solution for their business:

Will: I would say that Commusoft buys you a lot more time. And, you know, the cost you might outlay to have [Commusoft] as an operating system is more than worth it.

Instead of scrambling around trying to remember things and organise things manually from diaries, this allows you to see it all in one place and to work remotely if you need to. Important information is there with a click of a [button]. 

Commusoft just makes running a business much more efficient and so if you want to grow, if you want to free up your time and make space for working on the business rather than in the business, then Commusoft lets you do that.

PJ: If you haven’t used it, use it. Commusoft will transform the business. It makes everything much more efficient. It’ll save you money. It’ll save you time. It’ll keep the cash flow up. And you’ll regret not having done it years ago. 

Learn more from WPJ Heating

For more, check out the video interview above, or you can click to see their testimonial playlist on YouTube.

You’ll be able to hear from Operations Manager, Shaker, and Admin Manager, Harry, who share their experience of using Commusoft, too (particularly for service reminders)! 

Alternatively, why not explore job management software for yourself, or schedule a call to find out more!

Will
Co-owner

"Commusoft has only gotten better since we started 10 years ago. And we’ve never looked back."

After celebrating 10 years with Commusoft, we sat down with Daniel Brough, owner and manager of Furness Heating Engineers, to discuss how Commusoft has been pivotal in their growth and success over the past decade. 

Furness Heating Engineers have served the Furness Peninsula, Cumbria, for over 20 years, specialising in everything related to heating, bathrooms, cookers and fires; from servicing to installation.

Back in 2014, Daniel managed a team of 5 gas engineers and 1 office staff. Today, Furness Heating Engineers is close to trebling in size, consisting of 10 engineers and 5 office staff. “Without a doubt Commusoft has helped us expand”, Daniel says, owing the progress to their transition away from paper:

“It was hard work, really, really hard work. We were using Outlook for diaries and we’d print out job sheets and pick them up every day. Once we realised we could be doing this from our phones and how much easier it was, all the lads took that up straightaway.”

A Decade of Streamlined Operations and Scheduling

It’s the details that make a difference for Daniel’s team, from required questions when arriving or leaving jobs, to attached site photos, and custom forms. But the instant syncing between office and field is the real game changer, explains Daniel:

“It makes a huge difference rather than being sent through a message trail in WhatsApp or Messenger which can get lost or confused. It’s all tied to the job, which makes life a lot easier. Once the job is complete, office staff can work on ordering the parts for the boiler same day, rather than waiting for the job sheets to come back.”

Job scheduling has improved dramatically thanks to Commusoft, allowing the team to keep certain engineers in certain locations, reducing driving time between jobs and improving overall efficiency. “We try and keep an engineer in that location for the full day, to make sure he’s not coming back and wasting an hour driving back to another area”, Daniel explains.

This has an additional bonus on work-life balance for the team too, adds Daniel, “For engineers that live out of the town, we give them their last job on the route home, so they can go straight home and save driving out just to go back. It’s much better.”

Driving Customer Satisfaction for 10 Years

When it comes to Furness Heating Engineers’ customers, they too benefit from the fast and organised CRM that Commusoft offers, according to Daniel:

“Customers are amazed at how much information we keep, especially on their boiler. If they call up a couple months after a job and say it’s still having the same problem, we don’t even need to go back out. All the boiler details and work history are saved, so we can review, order the part, and get it booked back in.”

The other benefit Furness Heating Engineers’ customers really find useful is the ease of accessing their old certificates with gas certificate software, “they just call up and we send it to them straight away via email.” Commusoft’s customer database software saves every job, service, and certificate indefinitely. With 10 years of data at their fingertips, Daniel can be confident that his team can always see the big picture and answer any customer queries – no matter how far they date back.

Continuous Growth; Adopting Vehicle Tracking

“Commusoft has only gotten better since we started. And we’ve never looked back.” With updates and new features being added regularly, Daniel and his team have continually had new areas to explore.

Six months ago they started using real-time vehicle tracking as part of Commusoft, Daniel details:

“Just recently we started using the trackers and it’s amazing how much more helpful that makes it when a customer calls and you can know exactly where the engineer is. Our office staff just click on the maps and can follow along and see where they’ve been.”

After trialling it with a couple vans, they’ve now moved away from their prior tracking software and have installed Commusoft trackers in all 10 vans, Daniel elaborates: “the tracking software we had before wasn’t linked to Commusoft and was just much harder for the team to use.”

Beyond improved operations, Daniel’s found a creative way to utilise the safe driving data offered from Commusoft:

“Whoever tops the best driving leaderboard that month wins the ‘Driving Miss Daisy’ award. It’s a little bit of fun, but it does get the engineers to think about how they are driving their vans and it has worked. It gets quite competitive at times…”.

The Next 10 Years with Commusoft

Powered by Commusoft’s job management software, continued growth and expansion is definitely on the horizon for Furness Heating Engineers, Daniel is confident: “with Commusoft, it doesn’t scare us moving and expanding further.” Even after 10 years, there’s still new functionality and benefits to explore in the software.

For Daniel and his team Commusoft is central to both their daily operations and the level of service they can offer customers. Daniel reflects, “when I open my computer, Commusoft opens automatically, because it’s always the first place I’m going.”

Daniel Brough
Managing Director

"As a growing business, Commusoft gives us the confidence to grow, it works great for us and I am sure it will work for lots of other companies."

“Primary to moving to Commusoft it was a pretty laborious process to make an appointment, because we were duplicating information across about two or three possibly even four platforms now it’s just put in to one.

Everything that we do within the business, every job we go to are within the diary and everything that we need to know comes through or from the diary. And so without it we will be pretty stuck. It’s not just simply a diary, it’s a very feature rich and it’s intuitive to use, it’s very flexible, easy to move jobs around, changing jobs, adding new diary events into existing jobs and it’s easy to find new slots when you need to find them.”

Explore Commusoft’s job scheduling software.

“One great feature about the diary is if you have a customer phone call and they want a boiler service for example, it immediately brings up the date of the service, it remembers it and the following year you can send a notification to your customer to tell them their boiler service is due again. Customers really like that.

I feel the diary feature has given us more time to focus on other things. We’re able to plan better because you can go and see a customer and you can go on the diary and see what’s been going on in the past. You can select that customer through the diary, find the history, and say ‘I think I’m going to take this part with me because that went wrong last time’, whatever it might be.

For those considering Commusoft, a couple of things I will say, firstly it’s a very intuitive program, secondly there is a lot of video help – video tutorials you can use. And another thing I really like about the company is that they are incredibly approachable. As a growing business, Commusoft gives us the confidence to grow, it works great for us and I am sure it will work for lots of other companies.”

Tim Mycroft
Owner