At the start of 2025, we caught up with Will Hawksley and PJ Luard from WPJ Heating to learn more about their on-going experience with Commusoft.
Their story begins back in 2004, with the pair meeting through mutual friends.
After working separately for a time, Will and PJ eventually joined forces and established WPJ Heating Services.
They’ve been enjoying a successful partnership for almost 20 years.
Based in South London, WPJ has grown to employ 30 members of staff (25 of whom are using Commusoft) and they have a fleet of 16 vans on the road.
They’ve been using Commusoft for over 15 years and were one of the first businesses to meet with Jason Morjaria (Commusoft’s founder) and started by using the software to manage daily jobs and diaries.
Since that time, both WPJ and Commusoft have grown in tandem. It was amazing to talk with them about their journey and understand more about their successful growth over the years.
Adopting software technology has been instrumental to their hard-won and well-deserved success.
Speaking of their early days with Commusoft, Will explained:
Will: It evolved quickly: we started using it for the functions that suited us. Jason was always on the end of the phone. So if there was a problem, or something we didn’t quite understand, he always had the time to explain it and help us bed that in.
As for how support has evolved, thanks to our dedicated Client Success team, it means that help has remained close at hand.
Commusoft’s Help Centre has evolved into a comprehensive online knowledge base, and the recent launch of an online training academy means users can learn in their own time, too.
Alongside our support staff, all this means that clients like WPJ can get support and guidance whenever they need it.
PJ: I think actually every time we ring in, someone will answer the phone. Or we just email and you get an email back very quickly.
Will: [Commusoft seems] well sorted out with back end support. It’s quick and helpful and you’re not left hanging. Queries and questions and suggestions aren’t left unheard at all.
These days, WPJ is using Commusoft to manage almost every part of their business and its impact is being felt:
PJ: It’s just the convenience, isn’t it? Everything now in one place. Your database, your diary, your invoicing, your debtors. And now it’s moved on, it’s transformed with the automation and self-service tools.
Will: That’s one of the beauties of it, that the product has kept evolving and allows us more functionality as the world moves forward as well. Commusoft has always really kept moving forward. It’s allowed us to progress hand in hand.
For their office staff and engineers in the field, PJ shared that the software has had a huge impact on productivity and efficiency, saying:
PJ: It’s transformed their lives. Shaker (their Office Manager) has used it right from the beginning, so it’s bulletproof with him. And for everyone else, the more you educate them, the more they understand it, the more it clicks.
When it comes to standout features, Will & PJ have high praise for service reminders and invoicing, in particular:
PJ: Beforehand, you would just print everything off, but now it’s just a question of pressing a button. In the old days we’d go through our diary, we’d do a service, and we’d probably put in next year’s diary a year in advance to chase that client up.
Now, it’s automatic.
And I love that the engineer will leave one year and may turn up the next year without any interaction with the client or office. It’s all done in the back which saves time, money, and makes it so efficient.
For Will, it’s the benefits brought about by Invoicing software:
Will: It’s great because it pulls all the threads together. Using Commusoft we can look at all the diary events against a [customer’s address] and that particular job, and we can call in all the costs that are associated with it. We can work out exactly what we spent and this, that, and the other. It allows us to pull up an accurate invoice at the end of it all. Because all the costs and times are there.
More recently, WPJ began making use of Commusoft’s automated debt chasing workflows and payment integrations.
These send reminders to customers at a set cadence, all without office staff having to get directly involved, but the system is also able to prompt staff through automated office task, should customers continue to be inactive.
In most cases, though, Will and PJ say that time spent on debt chasing has massively improved.
PJ: It was incredible. Time to pay has sped up. So has cash flow, it’s brilliant. Absolutely brilliant.
Giving customers accessible payment options—via Stripe, BACS, and GoCardless—also have had a huge impact on cash flow:
Will: You have to look at it from the customer’s point of view. They want ease, and there’s a level of expectation that they can pay straight away from their phone and not have to think about it again. So you’ve got to facilitate that. And so customers using a payment link is the easiest way to go and cash flow has vastly improved.
It’s been brilliant to hear how Will and PJ have been using Commusoft over the years and the value it’s brought to their business.
They had these final thoughts for any other service business who might be considering Commusoft’s job management software as a solution for their business:
Will: I would say that Commusoft buys you a lot more time. And, you know, the cost you might outlay to have [Commusoft] as an operating system is more than worth it.
Instead of scrambling around trying to remember things and organise things manually from diaries, this allows you to see it all in one place and to work remotely if you need to. Important information is there with a click of a [button].
Commusoft just makes running a business much more efficient and so if you want to grow, if you want to free up your time and make space for working on the business rather than in the business, then Commusoft lets you do that.
PJ: If you haven’t used it, use it. Commusoft will transform the business. It makes everything much more efficient. It’ll save you money. It’ll save you time. It’ll keep the cash flow up. And you’ll regret not having done it years ago.
Learn more from WPJ Heating
For more, check out the video interview above, or you can click to see their testimonial playlist on YouTube.
You’ll be able to hear from Operations Manager, Shaker, and Admin Manager, Harry, who share their experience of using Commusoft, too (particularly for service reminders)!
Alternatively, why not explore job management software for yourself, or schedule a call to find out more!
